Refund Policy

At Zenyra, we are committed to providing premium-quality apparel and an exceptional shopping experience. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unworn, unused, and in its original condition.

• Have all original tags attached.

• Be returned in its original packaging.

• Be accompanied by the receipt or proof of purchase.

Returned items must also be clean and free from stains, odors, pet hair, signs of washing, alterations, or any other indication of use. We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return, please contact us at support@zenyra.store.

Once your request has been reviewed and approved, we will provide detailed return instructions and the appropriate return address.

Because Zenyra works with different fulfillment partners depending on the destination country, the return address may vary.

Returns sent without prior authorization will not be accepted.

If you have any questions regarding your return, our Customer Support team will be happy to assist you at support@zenyra.store.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Quality Guarantee

At Zenyra, we are committed to delivering premium-quality apparel designed to meet high standards of craftsmanship, comfort, and durability.

If your product has a manufacturing defect, arrives damaged during shipping, or does not match your order, please contact us within 30 days of delivery.

After reviewing your request, we will provide an appropriate solution, which may include a replacement, exchange, or full refund at no additional cost.

Return Shipping Costs

If your return is due to:

• a manufacturing defect;

• shipping damage; or

• an error made by Zenyra,

we will cover all return shipping costs.

If the return is requested for any other reason, including:

• change of mind;

• incorrect size selection;

• color preference; or

• any reason unrelated to a product defect or our error,

the customer is responsible for the return shipping costs, unless otherwise required by applicable consumer protection laws.

Shipping charges are non-refundable unless the return results from our error or a defective product.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food, flowers, plants, etc.);

• Personalized or custom-made products;

• Personal care products;

• Hazardous materials;

• Flammable liquids or gases;

• Gift cards;

• Sale or clearance items.

If you are unsure whether your product qualifies for a return, please contact us before submitting your request.

Exchanges

The quickest way to receive a different size or product is to return your original item (if eligible) and place a new order after your return has been approved.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.

Returned products must still be unworn, unused, in their original condition, with tags attached, in the original packaging, and accompanied by proof of purchase.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at support@zenyra.store.

At Zenyra, we are committed to making the return and refund process simple, transparent, and fair for every customer.